All program and course cancellation requests must be received in writing by ccoa@opto.ca.
Upon withdrawal of the CCOA On-Demand program:
- 90% of the program fee will be refunded if the request is received within 10 days of program registration and no modules have been completed.
- 40% of the program fee will be refunded if the request is received within six months of registration.
- 10% of the program fee will be refunded if the request is received within a year of program registration date.
- No refund will be issued after one year of the program registration date.
Upon withdrawal from the CCOA Full Course program:
- 90% of the program fee will be refunded if the request is received within 14 days of the program start date and no modules have been completed.
- 50% of the program fee will be refunded if the request is received within three months of the registration deadline.
- No refund will be issued after three months of the registration deadline.
Upon cancellation of a Workshop registration (registrations not associated with a CCOA program registration):
- 100% non-refundable if the request is received within 30 days of the workshop date.
- 50% refundable if the request is received with more than 30 days of the workshop date.
Transfer of registration will be accepted at no additional cost up to one week before the workshop date.
The following are not considered for refund:
- Individual module registration
- Workshop registration
- Examination rewrites
- Administration fees
- Course materials
- Incidentals
Refunds are issued to the individual who paid for the registration.
Any agreement between payee and candidates is separate from CAO.
All requests must be received in writing to ccoa@opto.ca prior to the timelines listed above.