Important Notice: All CE previously submitted on the old CCOA portal will need to be resubmitted. This includes carry-over hours, CPR, CCOA CE, and external CE.
Activating the Certification Renewal Path
Go to your Learning Center using the main menu or the Learning Center button on the CCOA Learning homepage.
To begin the CE submission process, click on the Certifications tab. Select "Begin Maintenance Cycle".
Note: Please verify that your renewal date is accurate. If it is not accurate, contact Danielle Paquette (firstname.lastname@example.org)
Select the Renewal certification path and click submit.
Submitting CE and CPR Credits
Note: You will have to submit your CE credits and CPR credits separately.
Step 1 ONLY applies to CCOAs who have existing CE credits from the previous system.
Step 1: Calculate any previous CE hours and carry-over hours (excluding CPR)
Use the screenshots you took of your old CCOA dashboard as a reference. In this example, the CCOA has 18.50 hours of CE and 6 carry-over hours from her previous renewal.
(Total number of hours) - (CPR credits) = # of CE hours to be uploaded
24.5 - 4 = 20.5 hrs
Step 2: Upload CE Credits
Click on "Apply external CE credits"
Step 3: Complete the online form.
Be sure to attach relevant documentation such as a PDF or screenshot. After you click "Create", you will receive a confirmation message.
Step 4: Verify your CE credits
Once you have uploaded your CE credits, your progress bar will update automatically.
Step 5: Upload your CPR credits
Repeat the same process to upload your CPR credits. Click on "Apply external CPR credits".
Step 6: Complete the online form.
Be sure to attach relevant documentation such as a PDF or screenshot. After you click "Create", you will receive a confirmation message, and your progress bar will automatically update.
Keeping Track of Your Renewal & Maintenance Requirements
You can check the status of your CCOA Certification renewal at any time. Click on the “Certifications” tab in your Learning Center. You will see the CCOA Full Course icon with how many days you have until your next renewal. If you click on the Full Course icon you will get a full breakdown of all the CE and CPR credits you have already submitted.
You have now successfully uploaded your CE and CPR credits!
If you have any questions or need additional help, please contact Danielle Paquette (email@example.com)