Despite great preparation and planning on your part, meetings can still sometimes go off the rails. What happens when you do all the right things and then, due to things beyond your control, the meeting goes poorly?
Quick tips for managing difficult conversations with staff or patients. Learn how to set the stage and start the discussion. Avoid the blame game and escalation, also provides links to additional resources.
Plain language tips and information for communicating with patients. This three page document provides advice on how to use plain language skills, such as, the use of white space and simple sentence structure.