Quick tips for managing difficult conversations with staff or patients. Learn how to set the stage and start the discussion. Avoid the blame game and escalation, also provides links to additional resources.
Plain language tips and information for communicating with patients. This three page document provides advice on how to use plain language skills, such as, the use of white space and simple sentence structure.
Presentation on the benefits of using plain language to communicate with staff and patients. It includes some simple tips related to word choices and tone. Ends with links to additional plain language resources.