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Office Manager Needed - Whitby, ON

Closing Date: 
Saturday, September 30, 2017 - 23:00
Job Type: 
Assistant
Location: 
Brooklin Optometric Centre
5959 Anderson Street, Unit 1D
Whitby, ON L1M2E9
Ontario CA

POSITION:  FULLTIME OFFICE MANAGER

Brooklin Optometric Centre is a busy, family oriented eye care clinic in search of a caring, compassionate, enthusiastic and motivated office manager to join our team.

Qualities of a successful candidate include:

  • Works well in a team environment
  • Great communication and conflict resolution skills
  • Detail oriented
  • Strong computer skills
  • Able to lead by example and delegate efficiently
  • Committed to growing the practice
  • Actively seeks out opportunities to improve office performance, growth and efficiency
  • Able to establish genuine rapport with patients and team members
  • Proven success in previous office management and leadership roles
  • Honesty, integrity, compassion and customer service
  • Knowledge of optometric terminology
  • Experience in optical/optometrist office setting

The successful office manager will ensure smooth, efficient day to day operations of our busy optometry clinic.   In conjunction with our current optometric assistants/reception/optical staff, the manager duties will include, but are not limited to: 

  • Answer multiple telephone lines, schedule and confirm patient appointments
  • Book patients and ensure doctors’ schedules are filled
  • Manage the recall system
  • Ensure referrals to specialists are processed in a timely manner
  • Assist patients with frame selection, styling, fitting, lens selection, measurements and adjustments
  • Establish efficient processes and procedures to ensure timely and accurate processing of spectacle and contact lens orders
  • Resolve patient/client concerns in accordance to company policy and procedures (Be the “escalation point of contact” for difficult issues, and provide a resolution)
  • Manage employee schedule to ensure adequate staffing levels
  • Plan and coordinate special (sponsored) events
  • Maintain optimal frame inventory
  • Reconcile Ministry of Health/3rd party insurance billings
  • Create and maintain a consistent online/social media presence
  • Complete administrative functions including revenue posting and invoice processing

Interested candidates are invited to email your cover letter and resume to Dr.Ho@brooklineyecare.ca. We appreciate all expressions of interest, however, only qualified candidates will be contacted. Thank you for applying.