Program Overview

The Canadian Certified Optometric Assistant (CCOA) program is an online education program giving optometric assistants the skills and knowledge they need to contribute to a thriving optometric practice. Available exclusively to employees of CAO members, the CCOA program focuses on key skills in customer service, office organization, technical know-how, and industry trends and best practices.

Over the course of 36 weeks, candidates complete nine course modules, a practicum, one workshop and a final examination. The modules cover the full range of relevant skills and knowledge: from anatomy and physiology, to patient management, sales, customer service, frame and lens dispensing, and contact lenses. Participants must achieve a minimum overall grade of 75% to be certified.

Download the full program guide

Employee Benefits

  • Better understanding of the significant role you play in providing great quality eye care for patients of all ages
  • Be more productive and confident in your work
  • Advance your career by developing new skills and staying up to date on current techniques and best practices
  • Learn how to better relate to your clients and understand their needs for the best customer service experience
  • Access to special CCOA member programs and offerings

Employer Benefits

  • Help your employees reach their full potential
  • Foster an atmosphere of continual learning and professional development
  • Build a team focused on providing great customer experiences
  • Advance your practice by providing the best quality care through knowledgeable and skilled staff