The Canadian Certified Optometric Assistant (CCOA) program is an online education program giving optometric assistants the skills and knowledge they need to contribute to a thriving optometric practice. Available exclusively to employees of CAO members, the CCOA program focuses on key skills in customer service, office organization, technical know-how, and industry trends and best practices.
Over the course of 36 weeks, candidates complete nine course modules, a practicum, one workshop and a final examination. The modules cover the full range of relevant skills and knowledge: from anatomy and physiology, to patient management, sales, customer service, frame and lens dispensing, and contact lenses. Participants must achieve a minimum overall grade of 75% to be certified.