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Maintaining Your Certification in CCOA Learning
Getting Clients to Talk
As an optometric assistant, you are usually the first person to interact with a client. You do the preliminary testing and help clients to choose and fit glasses.
What’s the Deal with Multifocal Lenses?
As we age, it is normal to develop presbyopia— blurriness when doing near vision tasks like reading, using the computer, or checking your cellphone.
Eye Want Good Customer Service
10 Tips for Developing Great Customer Relationships
Useful Tips to Manage Stress
Managing and preventing stress is very important to your quality of life. While we may not be able to get rid of stress entirely, we can better manage it with these quick tips.
Connecting to Patients with Social Media
Using Social Media to Stay Connected to Patients
Patient Centred Care - Plain Language Part 1
Plain Language Tips
Patient Centred Care - Plain Language Part 2
In Part 1 we explored literacy rates in the Canadian population and the benfits of using plain language. In part two we will discuss what you need to build documents using plain language and provide some additional word replacements.
Emergencies - Part 1
Be Ready - Part One
Emergencies - Part 2
Be Ready - In Part 1 we discussed the first steps towards preparing for emergencies. We continue that discussion in part two. At a minimum your Emergency Action Plan (EAP) should include the following:
WOW Your Patients - Win Referrals
WOW YOUR PATIENTS - WIN REFERRALS Article submitted by Centennial Optical
Ebola Procedures in an Optometric Office
Jason Smith, OD recommends the following actions for protecting your office staff and other patients from Ebola transmission:
Add A Little Magic to the Pediatric Experience
Why do most children (and adults) wish to go to Disney World? Walt Disney said, “There is no magic in magic, it’s in the details.” So let us take a pseudo trip to Walt Disney World and explore the details in the theme parks for some inspiration to
How to Apply for an Account & Purchase a Course / Course Component
Detailed instructions for prospective students on how to Apply for an account, confirm registration and purchase the full CCOA course or an individual course component like a Course Module
CCOA membership gives you access to member programs and offerings specially designed with today’s Optometric Assistant in mind.
CCOA Program and Individual Module Registration
IMPORTANT: The student must be the one to apply for the course. Optometrists cannot register an Optometric Assistant for this program via their member account.