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Getting Clients to Talk
As an optometric assistant, you are usually the first person to interact with a client. You do the preliminary testing and help clients to choose and fit glasses.
What’s the Deal with Multifocal Lenses?
As we age, it is normal to develop presbyopia— blurriness when doing near vision tasks like reading, using the computer, or checking your cellphone.
Eye Want Good Customer Service
10 Tips for Developing Great Customer Relationships
Useful Tips to Manage Stress
Managing and preventing stress is very important to your quality of life. While we may not be able to get rid of stress entirely, we can better manage it with these quick tips.
Connecting to Patients with Social Media
Using Social Media to Stay Connected to Patients
Patient Centred Care - Plain Language Part 1
Plain Language Tips
Patient Centred Care - Plain Language Part 2
In Part 1 we explored literacy rates in the Canadian population and the benfits of using plain language. In part two we will discuss what you need to build documents using plain language and provide some additional word replacements.
Emergencies - Part 1
Be Ready - Part One
Emergencies - Part 2
Be Ready - In Part 1 we discussed the first steps towards preparing for emergencies. We continue that discussion in part two. At a minimum your Emergency Action Plan (EAP) should include the following:
WOW Your Patients - Win Referrals
WOW YOUR PATIENTS - WIN REFERRALS Article submitted by Centennial Optical
Ebola Procedures in an Optometric Office
Jason Smith, OD recommends the following actions for protecting your office staff and other patients from Ebola transmission:
Retroactive CE approval from CAO for CCOAs
Document detailing the procedure for receiving retroactive credit/approval for CE credits from CAO for CCOAs.
CPR Documentation Form for CCOAs
CPR Document Form for CCOAs to use to provide proof/confirmation of current CPR credentials
CCOA 100% Certification Form
Application form for practices whose optometric assistants are 100% Canadian Certified Optometric Assistants
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